Privacy Policy

1. Who We Are

Afia Nest Limited ("Afia Nest", "we", "our", "us") is a Ugandan company registered and operating from Namirembe Road, Kampala, Uganda. We produce and sell premium, certified nutritional products for mothers, babies, and toddlers through our website afianest.com and partner channels.

For privacy matters, contact us at: info@afianest.com | +256 752 257 039

2. Information We Collect

We collect the following types of information when you use our services:

• Personal Identification: Name, email address, phone number, and delivery address when you place an order or register an account.
• Transaction Data: Purchase history, order details, and payment method (we do not store card numbers).
• Usage Data: Pages visited, browser type, device, and IP address (collected automatically via cookies and analytics tools).
• Communication Data: Messages, inquiries, or feedback you send us via email, WhatsApp, or our contact form.

3. How We Use Your Information

• Process and fulfil your orders and send order confirmations.
• Communicate with you about your purchases, returns, and queries.
• Send promotional emails or SMS where you have consented (you may opt out at any time).
• Improve our website, products, and services through analytics.
• Comply with legal obligations under Ugandan law, including tax and consumer protection regulations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only with:

• Delivery Partners: To fulfil your order and arrange delivery within Uganda.
• Payment Processors: Mobile Money providers (MTN MoMo, Airtel Money) or bank transfer facilitators for secure payment processing.
• Legal Authorities: When required by law or to protect rights and safety.
• Service Providers: IT and hosting services that help us operate afianest.com, bound by confidentiality agreements.

5. Cookies

We use cookies to enhance your browsing experience, remember your cart, and analyse traffic. For full details, please see our Cookie Policy. You may control cookies through your browser settings.

6. Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. However, no online transmission is 100% secure; we encourage you to use strong passwords and keep your account credentials private.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy or as required by Ugandan law. Order records are kept for a minimum of 7 years for accounting purposes.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where we have no lawful basis for retention.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with the relevant Ugandan data protection authority.

To exercise any of these rights, email us at info@afianest.com.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., UNBS, social media). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For questions or concerns about this Privacy Policy:

• Email: info@afianest.com
• Phone: +256 752 257 039
• Address: Namirembe Road, Kampala, Uganda